FAQ

As indicated on your booking voucher, the pick-up time and location will be sent by email by the supplier to your accommodation, if allowed by the reception, 48 hours prior to departure.

Please note that you should arrive at the pick-up location at least 10-15 minutes before the pick-up time. The driver will not wait.

Once the payment has been made, a booking confirmation will appear on the website with a link where you can print your booking as a PDF file or save it on your cell phone. In addition, the sending of the booking voucher is automatic and takes place after the payment process. If you have not received a confirmation email with the booking voucher within 4 hours after booking, please check your email spam folder to see if it got there, before contacting us. If it does not appear in your spam folder either, please contact us by email at info@shuttle2sun.com or call us at the following telephone number (0034) 977 271 588.

Once you have received the booking voucher you should check all the details are correct. If you notice any errors, you must inform us immediately, as we may not be able to change it afterwards. Shuttle2Sun, as the Supplier's booking agent, will forward your booking request to the Supplier.

Reservations are only accepted up to 24 hours before the day of service. Please note that you can book your return trip only if you wish.

With your confirmation number, please get in contact with us through our web form with your travel date, destination, and the lead client's name, and we will resend the confirmation to the email address we have on file.

The quantity allowed per person is one standard size suitcase (55x40x25 cm) with maximum weight of 20kg and one small piece of hand luggage (small backpack, handbag, not a small carry-on bag). Please note that your hand luggage will be transported in the vehicle with you, so it must be of a small size and appropriate for it.

In the case of traveling with excess baggage, you must contact us at least 48 hours before the service. Please note that in the case of excess luggage, such as extra suitcases, large suitcases that are outside the luggage included in your reservation, it may be necessary an extra transport in order to take your luggage, this will incur additional costs.

For private services if you travel with the following: wheelchairs, skis, golf clubs, strollers, etc..., it is strictly necessary to have previously paid in your reservation the additional cost of such items. Please note that in the event that extra transportation is necessary in order to transport your luggage, this will incur additional costs.

In application of national and local laws regarding the use of child restraints/child seats for children from 0 to 2 years old and children from 3 to 11 years old.

In the case of shared transfers, it is not possible to use an infant seat as the vehicles do not have compatible seats, as these transfers are carried out by coach or minibus.

For private transfers, the use of child seats or booster seats for children under 12 years of age or 135 cm in height or lower is mandatory for safety reasons. It is necessary to notify at least 48 hours in advance, please note that this will incur an additional cost.

Shuttle2Sun reserves the right to refuse transportation to any person who is believed to be under the influence of alcohol or drugs. Transportation may also be denied to any person whose behavior and/or language may be considered abusive and may cause a threat or offense to the representative, the driver, any other passenger or causes damage to the vehicle. No refunds will be given for services not performed for the above reasons. For any damage caused to the vehicles, the person causing the damage will be held responsible for the charges incurred.

The following forms of payment are accepted: MasterCard, Maestro and VISA.

Payments for reservations in cash or bank drafts are not accepted.

If you wish to change any information in your reservation, please contact us at booking@shuttle2sun.com. Remember that any amendment made 4 days prior to your trip, will have no additional charge. If the amendment is made between 2 and 4 days of your trip, the additional cost will be 50%. Amendments made less than 2 days before your trip will not be accepted. 

All modifications will be subject to availability of the supplier.

If you wish to cancel your reservation, please contact us at booking@shuttle2sun.com. Remember that any cancellation made before 4 days of your trip, will have no additional charge. If the cancellation is made between 2 and 4 days of your trip, the additional cost will be 50%. In case of cancellations less than 2 days, we reserve the right to charge 100% of the cost of the service.

All flights are monitored by the supplier, so you do not need to contact Shuttle2Sun if your flight is delayed.

In the case of private transfers, the supplier will automatically modify your pick-up time.

In the case of shared transfers, if there is availability by the supplier, you will be offered a free reassignment on the next available service going to your accommodation.

Please note that there are no seat assignments on shared shuttles.

In order to accept the cancellation of your reservation due to the cancellation of your flight, Shuttle2Sun must receive written communication of the cancellation at least 6 hours before the scheduled arrival or departure. In this way, we will also be able to advise you on the possibility of reassigning a new transfer so that you do not lose your reservation.

Shuttle2Sun is not responsible for possible flight cancellations.

Shuttle2Sun is not responsible for any possible loss of the transfer service due to cancellations, delays or missed connections that have not been reported sufficiently in advance to Shuttle2Sun or the final supplier. We will also not be liable for any difference in fare resulting from the cancellation and creation of a new reservation.

Shuttle2Sun is not responsible for changes or modifications agreed directly between the client and the final service provider.